A fully managed service means just that. FULLY MANAGED. You do not need to worry about your IT systems.

Imagine you have your very own in-house IT team constantly monitoring your network, fixing any little problems before they become big problems, making sure the backup ran, installing system updates, and fixing that email server that keeps refusing to give you your emails. With a fully managed IT service this is exactly what you get, without the costs of employing a dedicated in-house team.

Even if you have some in-house IT, our managed services can benefit you just as much. By letting us monitor your systems we can provide reports, recommendations and even second line support to your IT team. This frees up some of their time to get on with the important day-to-day projects.

With guaranteed response times, we provide quick professional support for all parts of your system regardless of the vendor. Support can be requested by phone call, online or email sent directly to our Service Desk. Wem Technology have implemented a premier service call management system to track any problems from logging, prioritisation, assignment and resolution to ensure any business disruption is minimised.

We offer quick and easy access to expert assistance, and our adaptable team are able to provide support solutions that are completely customisable to suit your needs. We intend to understand your unique business applications, your hardware and your business priorities.

Don't pay for something you do not need.

Bronze: Basic System Monitoring. Should you have any maintenance incidents, we will attempt to diagnose remotely during office hours. Remote engineering to diagnose and rectify issues are generally chargeable.

Silver: Proactive Remote monitoring of Server Status, AntiVirus and Backups. Recommendations and remote fixes are included where appropriate.

Gold: As Silver, but includes all remote and on site engineering where appropriate, technical helpdesk and optional monthly reports.

Platinum:A comprehensive maintenance and support agreement to cover your server and workstations, including engineering to ensure the system runs at optimum performance.

Proactively monitoring your systems is a continuous 24/7 operation, which gives us the power to predict the onset of system failures, instantly respond to unforeseen issues and monitor server applications and services. In addition, we are able to monitor the status of backup jobs and AntiVirus software.

Our services can also include offsite storage of critical data and snapshots of your servers to help get you up-and-running should a disaster strike.

We can monitor:

• Connectivity
• Disk Heath
• Disk Space
• Event Logs
• Database Sizes
• Critical System Services
• System Updates

Managed router support

The dependance on the Internet for conducting business has increased greatly - as have the threats from Viruses, Worms, Trojans, Spyware and Intrusions, so the on-going management, monitoring and maintenance of your first line of defence is essential.

Our support service includes scheduled firmware upgrades to cater for emerging threats, a backup of the configuration settings, the monitoring of the health and availability of your internet connections and the provision of monthly usage and attacks prevented reports if required

Don't just take our word for it

" WEM’s Global Management System has made a significant difference in how we provide the exceptional level of service our customers need. We are pleased to be able to expand and grow our business knowing that WEM will notify us of any disruptions to our data centre connectivity. This together with the monthly usage reporting gives us confidence and peace of mind in WEM as a key provider within our business model."

Alan Harrison,iPER

A complementary service

Do you have in-house resource for providing day-to-day network support? Increasingly, we find that the majority of their time is spent on basic administration tasks or fire-fighting - with no time for learning. Ask us how we can work together with your in-house teams to provide a proactive managed service and help reduce the burden of systems management so that they can spend more time on the important projects for your business. Our complementary services can be used as a second-line of expert support or simply provide cover during holiday periods.

What interal IT admins think

" We have complete confidence in our system due to WEM’s expertise in maintaining and keeping our complex network reliable while explaining it in a way we all understand. The friendly WEM team have always been accessible and flexible, providing additional cover at our critical peak business periods."

Phil Copestick, New England Seafood International Ltd